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Shipping & Returns

Where do you deliver? 

UK orders: 

  • 2ND Class Royal Mail Tracked (usually 2-3 working days, including Saturdays) is £3.95 or FREE on orders over £50

EU orders: 

  • International Royal Mail Tracked (usually 3-7 working days, including Saturdays) is £6.20 or FREE on orders over £50

    US orders:

    • Shipping is £20 and usually takes 7-10 working days. This is a fully tracked priority service. Shipping is FREE for US orders over £120. 

        ROW (EU excluded) orders:

        • Shipping is £22 and usually takes 7-21 working days depending on the country.

             

            Custom charges can occur for orders shipped outside of the United Kingdom.

            You will be directly responsible for these payments. We cannot be responsible for any customs charges, import duties, or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.

            When will my order arrive?

            We aim to ship all in-stock items within 24 hours of your order being placed, excluding weekends and public holidays in the UK. 

            Can I cancel or amend my order after I've placed it?

            Our team works fast to prepare and send your order as quickly as possible, which means we cannot make any changes to an order once it has been placed.

             

            Can I track my order?

            You'll receive an email to acknowledge receipt of your order and a shipping confirmation email. 2nd Class Royal Mail orders come with a general tracking number but may not update the package location until the delivery date. International orders come with end to end tracking. We recommend that you follow the tracking information in the shipping confirmation email so that you're at home to receive your parcel and it's not returned to us.

            What happens if my parcel doesn't arrive?

            If you experience your parcel going missing, please contact us and we will attempt to track down the parcel. Unfortunately, we cannot be responsible for lost or stolen parcels where the parcel has been registered as delivered, which includes notification of re-delivery or collection. If a parcel is returned to us, payment for a second delivery attempt may be charged. We are unable to deliver to PO Boxes. 

             

            Can I return my order?

            We hope you love your new purchase, but if a product you have ordered is damaged, please let us know immediately and within 15 days of purchase at the latest. We will gladly offer a full refund or replacement. Please quote your name and order number when emailing hello@myekobotanicals.com providing details of the damage, including any photos. 

            Once the item has been returned, a refund usually takes 3 to 5 business days to be credited back to your credit card or original payment method, or a replacement is sent free of charge. We can only refund shipping costs on products that are damaged.

            Results vary from person to person and we cannot accept returns as a result of any skin conditions or reactions. We are always happy to help if you have any questions before and after purchase, and recommend reading the full ingredient list, suitability and how to use information first.

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